Privacy Policy — How y999 Games Handles Your Personal Data

01 Introduction

This Privacy Policy explains how y999 games — operating through the website y999games.win — collects, uses, stores and protects the personal information of users who register and play on the platform. It also explains the rights you hold over your personal data and how to exercise them.

y999 games is committed to handling personal data responsibly. We collect information because it is genuinely necessary to provide you with a functioning gaming account, process your PKR deposits and withdrawals, and keep the platform secure for everyone. We do not collect data for its own sake, and we do not share it with parties that have no legitimate role in operating the service.

By registering on y999 games, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not register or continue using the platform.

02 Data We Collect

The personal data y999 games collects falls into the following categories:

We collect this data directly from you during registration, through your activity on the platform, and automatically through technical means such as cookies and server logs. We do not purchase personal data from third-party data brokers.

03 How We Use Your Data

y999 games uses the personal data it collects for the following specific purposes:

• Account management: Creating and maintaining your registered account, verifying your identity, and enabling login access.
• Transaction processing: Handling PKR deposits through JazzCash, Easypaisa, Raast, bank transfers and cards; processing withdrawal requests to your registered payment methods.
• Fraud prevention and security: Detecting and blocking suspicious activity, preventing multiple account registrations, and protecting the integrity of the platform for all users.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and enabling tools like deposit limits, cool-off periods and self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality and training purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, loading speeds and the overall user experience.
• Marketing communications: Sending you bonus offers, PSL-season promotions or new game announcements — only if you have opted in to receive them.
• Legal compliance: Meeting any obligations imposed by applicable laws, including record-keeping requirements and responding to lawful requests from authorities.

y999 games does not use your personal data for automated decision-making that produces significant legal effects without human review. Any account restrictions or closures resulting from automated fraud flags are reviewed by a member of the compliance team before becoming permanent.

04 Data Sharing

y999 games does not sell your personal data. We share data only with the following categories of third parties, strictly for the purposes described:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies and are bound by financial data security standards.
• Identity verification providers: Where KYC (Know Your Customer) checks are required, a specialised verification service may process a copy of your CNIC or supporting documents. This data is not retained by y999 games beyond the verification period.
• Fraud screening services: Device identifiers, IP addresses and behavioural signals may be shared with fraud detection partners to protect all platform users from abuse and unauthorised access.
• Game software providers: Game studios whose titles appear in the y999 games lobby may receive anonymised session data for technical and fairness auditing purposes. They do not receive your personal registration or payment details.
• Legal and regulatory authorities: y999 games will disclose personal data in response to a valid, lawful request from a competent authority. We will notify affected users wherever legally permitted to do so.

05 Data Retention

y999 games retains personal data for as long as your account is active and for a reasonable period after account closure, to allow for dispute resolution, compliance auditing and legal obligations. The general retention principles are:

• Active accounts: All account data is retained for the duration of the account's active status.
• Closed accounts: Core account records, transaction history and identity verification documents are retained for a minimum period after account closure for legal and compliance purposes. After this period, data is deleted or anonymised.
• Support communications: Emails and chat transcripts are retained for up to two years from the date of the interaction, then deleted.
• Marketing preferences: Opt-in records are retained until you withdraw consent. Upon withdrawal, you are removed from marketing lists within a reasonable processing window.
• Technical logs: Server and security logs are retained for up to 12 months, then automatically purged.

If you request account deletion, y999 games will process the request within a reasonable timeframe. Where legal obligations require us to retain certain records, we will retain only the minimum necessary data and inform you of the retention basis.

06 Security Measures

y999 games takes the security of your personal data seriously. We have implemented a range of technical and procedural safeguards to protect your information against unauthorised access, alteration, disclosure or destruction:

• TLS encryption: All data transferred between your device and y999games.win is encrypted in transit using TLS (Transport Layer Security).
• Encrypted storage: Sensitive fields — including payment identifiers and identity document data — are stored using strong encryption at rest.
• Access controls: Only authorised y999 games personnel with a legitimate operational need can access personal data. Access is logged and regularly reviewed.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of login security.
• Fraud monitoring: Automated systems monitor for unusual login patterns, transaction anomalies and other indicators of account compromise around the clock.

In the unlikely event of a data breach that affects your personal information, y999 games will notify affected users as promptly as possible and take immediate steps to contain and remediate the incident.

07 Cookies & Tracking

y999 games uses cookies and similar technologies to keep the platform functioning correctly and to understand how it is being used. The cookies we use fall into the following categories:

• Essential cookies: Required for core platform functionality — keeping you logged in, maintaining your session state and remembering your language or display preferences. These cannot be disabled without breaking basic platform features.
• Performance cookies: Collect anonymised data about page load times, error rates and navigation paths to help us identify and fix technical issues. No personally identifiable information is included.
• Security cookies: Used by fraud detection systems to identify unusual device behaviour or repeated failed login attempts.

y999 games does not use third-party advertising cookies, cross-site tracking pixels or social media tracking scripts. We do not build advertising profiles from your browsing activity on y999games.win.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect your ability to stay logged in and use certain platform features. Performance and security cookies can be declined without impacting core functionality.

08 Your Rights

As a registered user of y999 games, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data y999 games holds on your account. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For most details, you can update them directly through your account settings.
• Right to deletion: You can request that y999 games delete your account and associated personal data. We will process this request subject to any legal retention obligations that may apply.
• Right to restrict processing: In certain circumstances you may ask us to stop processing your data while a complaint or correction request is being handled.
• Right to withdraw marketing consent: If you have opted in to promotional communications, you can withdraw that consent at any time through your account settings or by emailing support.
• Right to data portability: You may request a copy of your account data in a structured, machine-readable format.

To exercise any of these rights, contact the y999 games support team using the details in the Contact section below. We may ask you to verify your identity before processing a data request to protect against unauthorised access to account information.

09 Minors & Age Policy

y999 games is strictly an adult platform. Persons under the age of 18 are not permitted to register, deposit or play on the platform under any circumstances.

y999 games does not knowingly collect personal data from anyone under 18. During registration, users are required to confirm their age. Where there is a reasonable suspicion that a registered user may be under 18, the account will be suspended pending age verification. If it is confirmed that a minor has registered, the account will be permanently closed and any deposits returned where possible.

If you believe a minor has registered on y999 games, please contact our support team immediately. We take this matter seriously and will investigate and act promptly.

10 Policy Updates

y999 games may update this Privacy Policy from time to time to reflect changes in how we operate, the payment methods we support, or the legal requirements applicable to us. When we make material changes, we will post a notice on the platform and, where possible, send a notification to registered users.

The effective date at the top of this page shows when the policy was last reviewed. We encourage you to revisit this page periodically. Continued use of y999 games after a policy update is published constitutes acceptance of the revised terms.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the y999 games support team:

• Email: [email protected] (displayed as plain text — do not click as a mailto link)
• FAQ: Visit our FAQ page for answers to common privacy questions
• Account settings: Many data preferences — including marketing opt-out and deposit limits — can be managed directly from your account dashboard

For data deletion or access requests, please include your registered email address and a brief description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before proceeding.

For responsible gaming support or self-exclusion requests, visit our Responsible Gaming page — these are handled on a priority basis.